FAQs

Where a cash alternative is available, this will be clearly stated on the individual competition page.
Please check the competition details before entering, as cash alternatives may vary between
competitions.

We do not offer refunds of entry fees if you get the answer to the question wrong, or if you are disqualified from the competition for any reason. You also are not entitled to a refund if you simply just lose a given competition.

No. You do not need to watch the draw. If you are selected as a winner, Prosper Prize will contact you
using the details registered to your account. Confirmed results will also be published on our website.

Please only use the official Prosper Prize website and our official social media accounts. If you receive a
message claiming that you have won and you are unsure whether it is genuine, please contact us
directly at info@prosperprize.co.uk before providing any information or taking any action.

The maximum number of entries is stated on each competition so your chances of winning will vary from competition to competition.

As an example, if entries are capped at a maximum of 1000, this means that if you purchase 1 entry and get the answer correct, your chances of winning will be no worse than 1 in 1,000 if the competition sells out.

You can increase your chances of winning by purchasing more entries.

Of course odds are further improved if less people enter and we don’t sell all available entries.

Auto-Draw prizes are selected using our random winner selection algorithm, which operates similarly to tools like the Google Random Number Generator.

All sold ticket numbers are entered into the system, which then randomly selects a winning number.

The winner is automatically notified via email with instructions on how to claim their prize.

All participants whether in a live draw or an auto draw will receive an email after the draw announcing the winner.

Auto draws allows us to run much more competitions and make even more winners and cut down on respins for undersold competitions.

Please check your confirmation email, spam or junk folder and the My Account section of the Prosper
Prize website. If your payment has been taken but your tickets are still not showing, please contact us at
info@prosperprize.co.uk with your order details and we will look into this for you.